30-day returns
Not happy with your Relio Smart Neck Massager? Return it within 30 days of delivery for a full refund, no questions asked.
How to start a return
Email us with your order number and we'll send you return instructions and a shipping label.
Condition
Items should be returned in their original packaging with all accessories. Used items are accepted as long as they're not damaged.
Refund timing
Once we receive your return, refunds are processed within 3-5 business days back to your original payment method.
Damaged or wrong item
If your item arrived damaged or incorrect, contact us immediately — we'll send a replacement or refund at no extra cost.